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Articles on:Account, Billing & Support
Your subscription, your account, and getting help

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  • Account, Billing & Support
  • How to Share Your LongStories Project with Support
    How to Share Your LongStories Project with Support If you need help with a specific video or project, the fastest way for us to help is a direct link to that project. With the link, the support team can look at exactly what you're seeing. How to find and share your project link Open LongStories and go to the project or video you need help with. Look at the URL in your browser's address bar. Copy the entire URL — make sure nothing is cut off. Paste the full link into yFew readers
  • How to Cancel Your Subscription and Check Renewal Status
    How to cancel your subscription Canceling takes about a minute and happens through our secure billing portal (Stripe). Steps Log in at longstories.ai. Click your profile in the sidebar and choose Plan & credits. Under Current plan, click Manage. This opens the Stripe billing portal. In the portal, click Cancel plan and confirm. That's it — you'll see a Canceling badge on your plan, and the renewal date changes to an expiration daFew readers
  • How To Delete Your Account
    How to delete your account Deleting your account is permanent. Your videos, settings, and saved data will be deleted for good and cannot be recovered. Before you start If you have an active subscription that's still set to renew, cancel it first. The delete button is disabled until your plan is no longer renewing — this prevents you from being billed after your account is gone. See [How to cancel your subscription](https://help.longstories.ai/en/article/how-to-cancel-your-subscriptioFew readers

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